Returns & Exchanges

We want you to be fully satisfied with your Zwift Ride Smart Frame; if you are not, you can return your equipment within 30 days of delivery for a full refund. All returned items must be in their original packaging and include all technical components and assembly tools.

1

Initiate Your Return

Log into your Zwift account and visit the 'Order History' section to select your Smart Frame and request a Return Merchandise Authorization (RMA) number.

2

Pack Your Equipment

Carefully disassemble the frame and place all components, including the frame, pedals, and tools, back into the original heavy-duty shipping crate to prevent transit damage.

3

Schedule a Pickup

Once your return is authorized, we will email you a prepaid shipping label and instructions to schedule a professional courier pickup for your oversized package.

4

Inspection and Refund

After our technicians inspect the frame at our facility to verify its condition, your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing